Back to Engage Suite
Back to Engage SuiteGive customers access without giving them a license
Engage Portal is a white-label customer self-service platform with 50+ API endpoints. Cases, equipment, orders, invoices, spare parts, appointments, and messaging — all powered by SSCV2. Zero SAP licenses.
My Cases
4 open cases
Everything your customers need
Engage Portal is natively embedded in SSCV2 — your customers get full self-service without needing a SAP license.
Case Management
Customers create, view, and update support cases directly. All synced with SSCV2 in real-time.
Equipment & Installed Base
Customers view their installed equipment with serial numbers, warranty status, and service history. Full installed base visibility.
Order Tracking
Full order history with line items, statuses, and real-time tracking. Customers follow their orders without calling support.
Invoices
Customers access and download their invoices. Integrated with SSCV2 billing data.
Spare Parts
Browse and order spare parts linked to installed equipment. Availability, pricing, and direct ordering from the portal.
Appointments
Self-service appointment booking synced to SSCV2 calendars. Customers pick a time, agents see it instantly.
Messaging
Secure two-way messaging between customers and agents. All conversations logged as SSCV2 interactions.
Notifications
Push notifications for case updates, appointment reminders, and order status changes. Customers stay informed automatically.
Contact Management
Customers manage their own contact details — address, phone, email — reducing data entry for your agents.
3-Tier Role System
Admin, manager, and end-user roles with granular permissions. Managers see all data for their company; users see only their own.
Your brand. Your colors. Your portal.
Every tenant gets their own branded portal — custom logo, colors, domain, and email templates. Your customers never see "SAP".
XSUAA single sign-on. No separate credentials.
Customers authenticate via XSUAA — one login for the portal and any connected SAP services. Secure, simple, enterprise-ready.
Ready to give your customers a portal?
Start for free or book a personal demo — we'll show you how Engage Portal gives your customers real independence.